Call us at 760-745-2209
(direct dial) Leave a message and a Customer Service Representative will assist you within 24 hours. Email:firstname.lastname@example.org
How to Measure for your Dress Size:
BUST. Measure under the arms, around the fullest part of chest.
WAIST. Measure around the natural waistline.
HIPS. Measure around the fullest part of the body, usually at the top of legs, about 7-9" below natural waistline.
If you are a bride
or a member of a bridal party
, please contact us by Email or phone for Special Discounts
and to ensure that all dresses in your bridal party will be color matched
. Call if you have any questions or to place your order by phone. Call us 760-745-2209
(direct dial) DRESS EXCHANGE POLICY 1)
We will accept a ONE TIME EXCHANGE
on any merchandise under $100 with a $25.00/dress restock fee for restocking and shipping,
so be sure you are careful in your selection. If an exchange cannot be found, you will be issued an in store credit. 2) We will accept a ONE TIME EXCHANGE on any merchandise under $200 and over $100 with a $35.00/dress restock fee for restocking and shipping, so be sure you are careful in your selection. If an exchange cannot be found, you will be issued an in store credit.
3)We will accept a ONE TIME EXCHANGE on any merchandise under $300 and over $200 with a 25%/dress restock fee for restocking and shipping, If an exchange cannot be found, you will be issued an in store credit. Be prepared to alter your gown as most dresses do not fit perfectly, and may benefit from some degree of alterations by your local seamstress.
4) We will accept a ONE TIME EXCHANGE on any merchandise over $300 with a 25%/dress restock fee for restocking and shipping If an exchange cannot be found, you will be issued an in store credit. Be prepared to alter your gown as most dresses do not fit perfectly, and may benefit from some degree of alterations by your local seamstress.
5) NO EXCHANGES, RETURNS or REFUNDS will be issued for any of the wedding gowns or flower girl dresses on this site by Melody (wedding gowns and flower girl dresses). NO EXCHANGES, RETURNS or REFUNDS will be issued for any wedding gown, formal or informal, over $200.00. Be careful in your selection of size and be prepared to alter your gown, if necessary.
6) 5-day Deadline:If you need to exchange any gown be sure the return package is postmarked no later than 5 days after you received the merchandise and that the merchandise is unworn with all tags attached. Once your package is received by us, the item must be inspected, the exchanged item must be in original condition as we have 100% inspection in our shipping department before shipping. If all is in order and the dress was not worn, your account will be charged the appropriate restock fee and you will be shipped your exchange request or notified of availability. If your one time exchange is not possible or available in time for your event, you will be issued a store credit good for a year from the date of issuance.
An email or telephone call would be appreciated that you are exchanging a dress for another; as not all sizes and/or colors are guaranteed available at all times.
As a condition of placing an order through our website you agree to abide with the rules,guidelines and exchange policies as stated above. This allows us to serve you better and allows us to offer these low prices to you.
Shipping Address for Exchanges or Returns:
3053 West Craig Rd.
North Las Vegas, Nevada 89032
Special Military Discount:
Sophisticated Lady offers a 10% military discount
when shipping to APO or FPO addresses. You may email us for a Promo Code to use when placing the order or the discount will be deducted from the price of the dress at the time of processing.
Would you like assistance with your purchase ?
Email to: email@example.com
or call: 760-745-2209 Shipping Costs:
Within the U.S. and it Territories:
$15.00 by USPS Priority Mail
$35 by USPS Express Mail.
Priority Mail usually takes 2-5 days from the time we ship until you receive in US and Express is a 1-2 day guarantee from the time we ship. SHIPPING TIME: Normally, we ship within 3 working days of receiving your order. (Bridal orders may take longer). If additional time is required to fill your order, we will immediately contact you by E-mail, Fax or telephone. International Shipping:
$39 by USPS Priority Mail
-Outside the U.S. it normally takes 1-2 weeks from the time we ship until you receive. We try to ship within 48 hours of receiving your order.
$55.00 plus $5 per item by USPS Express Mail- takes approximately 1 week depending on location. We're Glad to Assist You.
See the left side of the screen for Store Departments and CLICK on any bar to view products in that department. Sophisticated Lady
has been serving satisfied customers for over 10 years. We're a company you can count on !